Store Policies

If you have a new product suggestion you are more than welcome to email me. I would be more than happy to hear from you. I will answer any and all of your questions to the best of my ability so that you have a happy, healthy pet.

I strive to make the very best in bedding and bonding supplies. I take great pride in my work. I test each new product with my own babies before sale to the public. For the safety of our customers and other pets all sales are final. There are no returns or exchanges. If a defect in workmanship should be found our policy is as follows: the product or item must be returned within 3 days of receipt at your (the buyers) expense. All returns must include your order confirmation number as well as tracking numbers upon approval for return. This will allow me to do a physical inspection. If after inspection the product is found to be defective the customer will then either be given a store credit, or a duplicate item may be shipped if another item is available. (Upon return of the original item purchased only, no exceptions). In the case of a cage set if an item should proven to be defective you will be given a store credit for the defective product only, not the entire cage set. (If the product proves to be a defect in workmanship, and if the product is returned at the buyers expense within a 72 hour period). If after inspection there is no defect found with the workmanship of the product that product becomes property of Sugar Glider Supply.

If a refund is given you will be refunded for the item only, not the shipping charges. Shipping is a service. If you were sent any items free of charge those items must also be returned. Free items that were originally sent with your order that are not returned will reflect the amount of the store credit, or refund amount, should one be given. The free item will be charged as a purchased product. Any items being returned must have a valid tracking number as well as order confirmation number. Tracking numbers provide us with shipment tracking and validate the shipment. Without these numbers there will be no refund or exchange. These numbers act as your receipt or 'proof of purchase.' It is not my responsibility to look these numbers for you. I ask that you keep your emails and inspect your items upon arrival. Order confirmation numbers are provided with every order via email. The order confirmation numbers are used to find you in our order data base. I can not locate your order without those numbers. All orders are processed under these numbers and show up at the top of every confirmed order email.

All items sold are new and sold 'as is'. All sales are final. There are no returns or exchanges. This is because of the risk of cross contamination from diseases.

I will not be responsible for your pets destructive chewing behavior. Small animals chew by nature and it is your responsibility as their owner to check their bedding and bonding supplies frequently for rips and tears. No returns on perishable items such as food, supplements, nectars, and treats. This is for customer as well as pet safety.

Neglect and or abuse of bedding and bonding supplies (example: cutting, slicing, or chewing) is NOT considered a defect in workmanship.

I think safety first at Sugar Glider Supply. Therefore all items are sold as is in new condition. All items are safety inspected before shipment. Questions? Contact serina48723@gmail.com

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