Store Policies

Also if you have a new product suggestion you are more than welcome to email me as well. I would be more than happy to hear from you. I strive to make your pets bedding and bonding supplies the best they can be. I test each new product with my own babies before sale to the public. If a product should prove to be defective in workmanship it must be returned (at buyers expense) within a 3 day of receiving the item. This will allow me to physically inspect the product and compare it to its product photo. I will then give you either a store credit, or ship another item if one is available (upon return of the original item purchased only, no exceptions).  In the case of a cage set if an item should proven to be defective you will be given a store credit for the defective product only, not the entire cage set.  Sorry due to the safety of other animals there are no returns due to wanting an exchange or changing your mind. All items are new and sold 'as is'.  I do not and will not sell used animal bedding and bonding supplies due to the risk of cross contamination from diseases.  Therefore there are no returns or exchanges.  I do my very best to ensure that each customer gets the best hand-crafted pouch that I can possibly make.   

I will not be responsible for your pets destructive chewing behavior. Small animals chew by nature and it is your responsibility as their owner to check their bedding and bonding supplies frequently for rips and tears.

Neglect and or abuse of bedding and bonding supplies (example: cutting, slicing, or chewing)  is NOT be covered or considered a defect in workmanship. 

Safety and great customer care are our number one priority at Sugar Glider Supply. For additional questions or comments please e-mail serina48723@gmail.com .

I will be more than happy to help answer any and all of your questions to the best of my ability so that you have a happy, healthy pet.